FAQ

Find answers to the most frequent questions about our hotel.

What are the check-in and check-out times?

Check-in is at 3:00 pm and check-out is at 12:00 pm.

At what time will my room be available?

If you arrive before check-in time, we will try to provide you with a room as soon as possible. If it is not available, you have the option to leave your luggage in storage, and we will notify you when your room is ready.

Can we check in at midnight?

Yes, our reception is open 24 hours a day.

Do you have connecting rooms?

Please contact the hotel directly to check availability. You can contact our team directly at hello.lisboa@oliviahotelscollection.com.

Does the hotel have a car park?

Yes, we have parking available, subject to availability at the time of check-in. The cost is €20 per night. Please note that we also have a limited number of parking spaces for electric vehicles equipped with charging points.

Can I store my luggage before or after check-in/check-out?

Yes. To find out more about this service, please contact hello.lisboa@oliviahotelscollection.com directly.

How can I get to the hotel from the airport? Is there a private transfer service I can use?

We offer a private transfer service on demand and at an additional cost. To find out more about this service, please contact hello.lisboa@oliviahotelscollection.com directly.

By public transport:

Does the hotel offer car, scooter or bicycle rental services?

Yes. Our reception department offers car hire services, chauffeur-driven cars, bicycles, electric bicycles or Segways. You can contact hello.lisboa@oliviahotelscollection.com or gs.lisboa@oliviahotelscollection.com for more information.

At what time is breakfast? What types of breakfast are available?

Between 7:00 am and 10:30 am. We offer a full American breakfast buffet with a selection of coffees, teas, pastries and bread, cheeses and cold cuts, seasonal fruit, cold salads, a selection of hot dishes, and a menu of freshly prepared hot dishes available to order.

Are the prices and special offers for booking through this website updated?

Prices and availability are updated daily, and we guarantee our guests that they will find the best minimum price here. In addition, all room and suite categories are displayed on our website, with availability down to the last room. All these prices include exclusive benefits.

Will I get any benefits by booking directly here, on your official website?

The price of your booking has more added value. We offer exclusive benefits to guests. Remember that we guarantee the best minimum price.

Can I bring my pet?

No, we are sorry, but pets are not allowed in the hotel.

Is it permitted to bring in food from outside?

No, for safety and hygiene reasons, it is not permitted to consume food and/or drinks not purchased at the establishment. The hotel has a restaurant, bar and 24-hour room service.

Is the Olivia Lisboa Hotel located in the centre of Lisbon?

Yes, we are located in the city centre, a 5-minute walk from Praça Marquês de Pombal and a 10-minute walk from the historic city centre.

Do the rooms include a minibar?

Yes.

Are cots available?

Yes, by prior arrangement.

Is smoking allowed?

No, by law all common areas and rooms in the hotel are non-smoking spaces, but smoking is permitted on the terrace. Non-compliance may result in a surcharge of €200 for extra cleaning.